Delete your Vitae account.

1. Open the app and tap More, then Settings.
2. Tap Profile.
3. At the bottom, tap Delete account.
4. Tap Delete my account to confirm.

The app signs you out straight away.

1. Sign in and open Settings, then Profile.
2. Under Delete account, click Delete account.
3. Click Delete my account to confirm.

Email support@vitae.ai with the subject “Delete my account”. Send it from the email address on your account, or tell us which address that is.

We check that the request comes from you before we delete anything. We reply within one month.

• Your account is turned off right away and you can no longer sign in. You leave every workspace you belong to, except one you own.
• Any mailbox you connected is disconnected. The copy of your email we kept is deleted within an hour.
• After a 30 day grace period, we erase your account for good. This removes your name, contact details, photo, password, files and profile.
• Changed your mind? Email support@vitae.ai before the 30 days end to cancel the deletion. Your mailboxes stay disconnected, and a workspace admin will need to add you back.

Some accounts need a step first

• If you lead a team, ask an admin to give the team to someone else, then delete your account.
• If your workspace owner added your login for you, only the owner can remove it.
• If you own a workspace or pay for a plan, someone on our team checks your account before it is erased, because the workspace and its billing are in your name.

• Work in your company’s workspace, such as candidates, notes, jobs and emails added to someone’s timeline, belongs to your company. It stays in their workspace. Ask your workspace admin if you want it changed or removed.
• Billing and tax records: 7 years from the end of the tax year they belong to.
• Support and security logs: up to 12 months.
• Copies in our backups: up to 90 days, until those backups expire.
• A record that we erased your account, with the email address it used, so we can show we did what you asked.
• If you unsubscribed from our emails, we keep your email address on a do-not-send list so we never email you again.

Read our privacy notice for more about what we keep and the rights you have.

Email support@vitae.ai or visit our support page.